Refund Policy

Effective Date: April 3, 2023

This Refund Policy explains how WingAgent (“Company”, “we”, “our”) handles subscription payments, cancellations, credits, and eligibility for refunds.

1. Subscription Billing

WingAgent operates on a subscription model. Charges occur automatically at the beginning of each billing cycle unless cancelled prior to renewal.

2. Cancellation

Users may cancel their subscription at any time through account settings. Cancellation stops future renewals but does not automatically refund past charges.

3. Refund Eligibility

Refunds may be granted if:

• The service did not function as intended due to system failure
• A billing error occurred (duplicate charge, incorrect amount)
• Unauthorized billing occurred

Refund requests must be submitted within 14 days of the charge. Requests submitted beyond that window are not guaranteed consideration.

4. Non-Refundable Cases

Refunds will not be issued for:

• User dissatisfaction with match outcomes
• Failure to achieve dating results or expectations
• Violation of dating app policies leading to account restrictions
• Cancellation after the renewal has processed without prior request
• Service misuse or automated abuse

WingAgent assists in automation but does not guarantee results, matches, dates, or personal outcomes.

5. Chargebacks

Submitting fraudulent chargebacks results in immediate account termination and may trigger fraud investigation processes consistent with payment provider policies.

6. Credits

In certain cases, account credits may be offered instead of refunds. Credits are discretionary and non-transferable.

7. How to Request a Refund

To request a refund, contact:

billing@wingagent.com

Include the email used for your account and transaction details. Response time is typically within 5 business days.

8. Policy Updates

We may update this policy. Continued use of the Service confirms acceptance of updates.